If you are having any issues concerning the use of your SBI Credit Card in 2025, such as bill payment, credit card statements, or the accumulation of reward points, you can directly contact and solve your issue via the SBI Credit Card Customer Care Number, or via SMS, e-mail, and postal addresses.
For any queries concerning your credit card, you can consult the following information.
If you need assistance, speak to customer care SBI credit card. It is the SBI credit card 24 hour customer care helpline:
You can contact the bank for any queries in relation to SBI Credit Cardby calling the following number:
How to talk to an SBI Credit card customer care executive in 2025?
| SBI Credit Card Customer Care Number | ||
| 1860 180 1290 | 1800 180 1290 | 1860 500 1290 |
| SBI Credit Card Customer Care 24×7 (Toll Free Number) | ||
| 1800 1234 | 1800 11 2211 | 1800 425 3800 |
You are also able to talk to customer care SBI credit card by calling the additional number – 39020202 (prefix local STD code). Calls with normal charges could be applicable on this line. The number is accessible between 8 a.m. and 8 p.m., Monday to Saturday. SBI Customer Helpline Numbers are available from any landline or mobile number throughout the country.
SBI Credit Card Customer Care on SMS | SBI Credit Card Customer Care Number
The “Simply SMS service is provided by SBI Card which can help you obtain some basic information regarding your credit card account. You can send SMS messages to 5676791.
You have to send an SMS using your mobile number that you have registered to benefit from services such as blocking your card, checking last transaction status balance inquiries, and many more. Here are the SMS codes you must send with the final four digits of your credit card number
| Type of Service | SMS messages are to be sent to 5676791. |
| Block your stolen or lost credit card | BLOCK XXXX |
| Cash limit | AVAIL XXXX |
| Last payment status | PAYMENT XXXX |
| Summary of reward points | REWARD XXXX |
| Balance inquiry | BAL XXXX |
| Request a duplicate statement | DSTMT XXXXX MM (Statement month) |
| Subscribe for e-statement | ESTMT XXXX |
It is important to note that XXXXX is the final four digits of your credit card’s number.
How To Block SBI Credit Card
In order to block your credit card, SMS BLOCK XXXX (XXXX = last 4 digits of your SBI Credit Card) and send it to 5676791 or call SBI customer helpline number 18601801290/39020202 (prefix local STD code).
How can I contact SBI credit card Customer Service?
Contact SBI for more assistance:
SBI Cards and Payment Services Limited
Unit 401 & 402, 04th Floor, Aggarwal Millennium Tower,
E-1,2,3 Netaji Subhash Place,
Wazirpur, New Delhi 110034
CIN: U65999DL1998PTC093849
SBI Credit Card Customer Grievance Redressal System | SBI Credit Card Complaint
If you’re not satisfied with the answer provided by SBI Credit Card Customer Care within the specified time frame. The bank will allow you to escalate your issue to the nodal/primary Nodal Officer. You will be issued the Interaction ID at the time of escalating the problem.
All you have to do is go to the query escalation webpage within your SBI Card and then enter your Interaction ID as well as the mobile number to raise the problem.
The bank will send you an OTP with the same number. you must enter it to complete. Following a successful escalation, SBI Card will keep you informed of the latest developments. It is possible to visit this link to access the page on escalation for queries of SBI Card.
To file a complaint make use of one of the following options to your own convenience. SBI made every effort in their best efforts to settle every issue they received within the timeframes stipulated by law.
In the event that the bank needs more time to properly resolve your issue, they will keep you informed of the latest developments.
Write To SBI: SBI Credit Card Customer Care Postal Address
The bank allows customers to write letters about any issue to the following address:
To Manager- Customer Care Services,
SBI Cards & Payment Services Ltd.
DLF Infinity Towers, Tower C, 12th Floor, Block 2, Building 3, DLF Cyber City,
Gurgaon -122002(Haryana) India.
SBI Credit Card Escalation Number
If you’re not happy with the SBI customer care representative’s reaction to the online chat: Escalate your Interaction or contact SBI at 1800-180-7777
SBI Credit Card Escalation Matrix
Go tothis linkto view here SBI Credit Card Escalation Matrix along with other choices.
Their employees make the best effort to solve any issue that they receive within the timeframes specified. In the event that they need more time to solve your issue, SBI shall keep you updated on changes.
Contact SBI Credit Card Grievance Redressal Officer:
| Name | Designation | Contact Number | Write to us | Address |
| Mr. Prosenjit Dhar | Nodal Officer | 1860-180-7777 | Escalate your Interactions | DLF Infinity Towers, Tower C, 10th–12th Floor, Block 2, Building 3, DLF Cyber City, Gurgaon –122002 (Haryana) |
| Mrs. Rupali Bhardwaj | Principal Nodal Officer | Escalate your Interactions | DLF Infinity Towers, Tower C, 10th–12th Floor, Block 2, Building 3, DLF Cyber City, Gurgaon –122002 (Haryana) |
How can I talk to SBI card executive? (Toll Free)
SBI credit card customer care se kaise baat kare?
Dial 1800 500 1290, 180 1201, 39 02 02(Prefix local code STD) and 18001801290 or 425 3800 (Toll free)
SBI customer service representatives are available between 8 AM and 8 PM Monday through Saturday.
SBI Card Walk In Desk Address
For the address for the Walk-in Desk click here
SBI Corporate Credit Cards
The service e-mail ID sbicorporate.services@sbicard.com is available only for Corporate Card holders. This will not address any query related to personal card holders.
SBI Corporate Lost or Stolen Cards
In the event that the SBI Corporate Card is lost in India
- Go to the websitesbicard.comand instantly block your card from being hacked by selecting ‘Block, Lost/Stolen Card’
- SMS BLOCK XXXX to 5676791 using your registered mobile number. (XXXX = the last four digits of your SBI card)
Call SBI Credit Card Customer Care Executives:
Dial 1860 180 1290, 39 02 02 02
(Prefix Local STD Code)
or 1800 180 1290 (toll free)
If you’ve been unable to locate or misplaced your SBI Corporate Card or require cash outside India, contact the 24/7 Visa toll-free number for assistance related to your card in an emergency within 3 days*.
- It is a no-cost service accessible only to SBI Corporate Card card holders.
- The replacement emergency cards are valid for a period of 30 days. Make a call for help at the SBI Card helpline upon return to India.
- Cash withdrawal is possible only in the event that a cash facility is available on your card.
The emergency replacement of cards is offered through Visa and the conditions of use are controlled in accordance with Visa Operating Regulations. For more information, go to the website corporate.visa.com
SBI Credit Card Escalation Matrix
If your issue is not solved, feel free to contact the following SBI credit card customer care numbers/emails:
Level 1
Mansi Chaswal, Manager – Corporate Customer Management
Email to: Mansi.Chaswal@sbicard.com
Level 2
Pintoo Kewat, AVP – Corporate Customer Management
Email to: pintoo.kewat@sbicard.com
Level 3
Rohit Pant, Vice President – Corporate Customer Management
Email to: Rohit.Pant@sbicard.com
